Biwana Spa

Welcome to Biwana Spa at Grand Aston Bali Beach Resort

We delight to offer you a luxuries selection of spa menu using an organic Spa product by THÉMAÉ & original traditional Indonesian product to complete your unforgettable stay with us…

 

How to Spa

Biwana Spa at Grand Aston welcomes both hotel guests and non-hotel guests to their facilities. Young adults over the age of 16 are welcome, younger children should be accompanied by a parent.

Spa Etiquette

Biwana Spa is a place of peace and relaxation, so please respect the experience and privacy of other guests while you are here by talking quietly, turning off your mobile phone, and leaving your camera and any other electronic devices behind.

Treatment Booking

While spontaneous appointments may be available, we recommend you make advanced reservations to be sure of securing your preferred date and time. Telephone, email or drop in to Biwana Spa during our opening times (09:00 - 21:00) to make your reservation

Spa Timings

We recommend you arrives at leat 15 minutes before your treatment time in order to check in and fill out our consultation form. If you happen to be delayed then please understand that your treatment time may have to be limited as a courtesy to the next guest

Spa Requests

During your treatment our professional therapists will check that pressure used, as well as the music and temperature levels, are comfortable for you. Please do let them know if you need them to make any adjustments at any time

Spa Clothing

Robes and slippers are provided for you to wear throughout your spa experience. During treatments, which are usually enjoyed without clothing. Our Spa therapists will respect your privacy at all times with professional draping techniques.

Health Considerations

If you have any health considerations that should be taken account of during your spa experience, please notify the Spa Receptionist at the time of booking,. It is recommended that you draw attention to any recent conditions, hight or low blood pressure, allergies, certain medications and pregnancy.

Expectant ladies should enform our receptionists.

Spa Security

Please leave all valuable behind in your guestroom or at home. We cannot be held responsible for any loss during your treatment.

Spa for Men

Men should shave the night before a facial appointment, or at least two hours beforehand, to enjoy the maximum benefit of the products while avoiding any possible sensitivity.

Spa Payments

Hotel guests may charge their spa experience to their room, while non-hotel guests may pay with cash or credit card. All treatments exclude a service charge and government tax. Gratuities are left to your own discretion.

Cancellations

We understand that it is occasionally necessary to reschedule appointments. Please do notify us as soon as possible, in order for us to accommodate your new preferred booking. Any appointment cancelled within 6 hours of the treatment time will incur a 50% cancellation fee.